FAQ

We have no restrictions on printing any number of clothes (limited to off-shelf products).

The normal delivery time of off-shelf products is about 7 to 9 working days (excluding sample production).
The normal delivery time for custom-made products is about 30 to 40 working days (excluding sample production).
If your order is urgent, we can expedite the production lead time. The express production lead time depends on the length of the production period and charges a certain extra fee.

You can give us the actual products or photos of the products, and our production department will analyze various factors such as fabrics, printing, etc., to determine whether there is enough information to custom-made.

If you decide to place the order, our staff will sign the order with you in person, and we can also place the order online.
Order online: You need to send us the required size, fabric color, pattern design, pattern position, etc. by email, and we will send an invoice to you.
You need to transfer the deposit to us in various ways, and then scan the receipt into the computer or take a photo, and then send it to us by email or other methods to confirm the order.
The payment method can refer to the following webpage: https://www.zitison.com/payment-information/

Yes, but you must email us the pattern, style, color and quantity. We will send an invoice, and then you can pay the deposit through the bank.

Yes. We will charge a deposit of HK $80 per item for each T-shirt or Polo shirt, and a deposit of HK $200 per item for jackets and windbreakers. When returning the goods intact, we will immediately return the full deposit to you. Of course, it is best to check with us if there is sufficient inventory before borrowing, because at some time, some clothes may be lent out.

Yes, this service is free. After you pay the deposit, we will make a free sample for confirmation.

Yes, most of the products introduced by our website are sell in large quantities. However, the inventory is not in our office in Hong Kong. For the delivery period, please contact us.

Yes, you can send the goods you want to process to us to determine whether it can be printed or embroidered, and then we will give a quotation and confirm with you before making the clothes.

For mobile communication software such as Whatsapp, we can quote on the software and receive orders, but for printing patterns, we recommend sending it to us by email.

Yes, we will not charge any amount of extra fees (except for different printing patterns and colors).

All student organizations and NGO enjoy year-round discounts. In addition, we will give a corresponding discount to customers who order from the company for the second time.

We provide free delivery service (please refer to the delivery terms for details).

The recommended format is AI or PSD. JPG format is also available, with a minimum DPI limit of 300.

Hand drawing and computer drawing are also available to us. Note that the lines of hand-drawn patterns must be clear, and patterns with traces of eraser and strokes are not acceptable.

Yes, if you are not satisfied with the first free sample provided by us, we will change the pattern design for you, and the cost depends on the situation.